| STUDENT SATISFACTION SURVEY1 | ||||
| University of Minnesota, Crookston | ||||
| May, 1998 | ||||
| 1The Student Satisfaction Survey was administered to all registered students via the World Wide Web using "Decisive Feedback" software. Due to a software limitation the survey was administered in two parts. A total of 278 students completed Part I (63 questions) while 227 completed Part II (11 questions and narrative comments). | ||||
| I. BACKGROUND AND DEMOGRAPHIC CHARACTERISTICS | ||||
| Gender: | ||||
| Choice Texts | Count | Percent | ||
| A- Male | 114 | 50.2 | ||
| B- Female | 113 | 49.8 | ||
| Total | 227 | 100.0 | ||
| Current class load: | ||||
| Choice Texts | Count | Percent | ||
| A- Full-time (12+ credits) | 218 | 96.5 | ||
| B- Part-time (1-11 credits) | 8 | 3.5 | ||
| Total | 226 | 100.0 | ||
| Class Level: | ||||
| Choice Texts | Count | Percent | ||
| A- Post-Secondary Options Student | 6 | 2.7 | ||
| B- Freshman (1-44 credits) | 47 | 20.8 | ||
| C- Sophomore (45-89 credits) | 57 | 25.2 | ||
| D- Junior (90-134 credits) | 38 | 16.8 | ||
| E- Senior (135+ credits) | 78 | 34.5 | ||
| Total | 226 | 100.0 | ||
| Current Residence: | ||||
| Choice Texts | Count | Percent | ||
| A- On-campus residence hall or apartment | 123 | 54.4 | ||
| B- Parent's house | 27 | 12.0 | ||
| C- Rent room or apartment off campus | 56 | 24.8 | ||
| D- Own house | 14 | 6.2 | ||
| E- Other, please specify: | 6 | 2.7 | ||
| ? Duplex | ||||
| ? rent house - 3 | ||||
| ? xxx so main Crookston | ||||
| Total | 226 | 100.0 | ||
| Number of hours per week you are currently employed. | ||||
| Choice Texts | Count | Percent | ||
| A- 0 or only occasional jobs | 69 | 30.5 | ||
| B- 1 to 10 | 54 | 23.9 | ||
| C- 11-20 | 67 | 29.7 | ||
| D- 21-39 | 24 | 10.6 | ||
| E- 40 or more | 12 | 5.3 | ||
| Total | 226 | 100.0 | ||
| II. SERVICES AND SUPPORT UNITS | ||||
| Personal counseling services | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 179 | 64.4 | -- | -- |
| B- Very Satisfied | 22 | 7.9 | 22.2 | -- |
| C- Satisfied | 51 | 18.4 | 51.5 | 73.7 |
| D- Neutral | 19 | 6.8 | 19.2 | 19.2 |
| E- Dissatisfied | 2 | 0.7 | 2.0 | 7.1 |
| F- Very Dissatisfied | 5 | 1.8 | 5.1 | -- |
| Total | 278 | 100.0 | 100.0 | 100.0 |
| Career planning services | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 132 | 48.0 | -- | -- |
| B- Very Satisfied | 23 | 8.4 | 16.1 | -- |
| C- Satisfied | 58 | 21.1 | 40.6 | 56.6 |
| D- Neutral | 45 | 16.4 | 31.5 | 31.5 |
| E- Dissatisfied | 12 | 4.4 | 8.4 | 11.9 |
| F- Very Dissatisfied | 5 | 1.8 | 3.5 | -- |
| Total | 275 | 100.0 | 100.0 | 100.0 |
| Job placement services for graduates and internships | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 164 | 59.2 | -- | -- |
| B- Very Satisfied | 14 | 5.1 | 12.4 | -- |
| C- Satisfied | 34 | 12.3 | 30.1 | 42.5 |
| D- Neutral | 36 | 13.0 | 31.9 | 31.9 |
| E- Dissatisfied | 19 | 6.9 | 16.8 | 25.7 |
| F- Very Dissatisfied | 10 | 3.6 | 8.8 | -- |
| Total | 277 | 100.0 | 100.0 | 100.0 |
| Parttime employment services | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 133 | 48.2 | -- | -- |
| B- Very Satisfied | 36 | 13.0 | 25.2 | -- |
| C- Satisfied | 59 | 21.4 | 41.3 | 66.4 |
| D- Neutral | 23 | 8.3 | 16.1 | 16.1 |
| E- Dissatisfied | 19 | 6.9 | 13.3 | 17.5 |
| F- Very Dissatisfied | 6 | 2.2 | 4.2 | -- |
| Total | 276 | 100.0 | 100.0 | 100.0 |
| Assistance provided to students with disabilities. | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 234 | 84.5 | -- | -- |
| B- Very Satisfied | 16 | 5.8 | 37.2 | -- |
| C- Satisfied | 11 | 4.0 | 25.6 | 62.8 |
| D- Neutral | 11 | 4.0 | 25.6 | 25.6 |
| E- Dissatisfied | 3 | 1.1 | 7.0 | 11.6 |
| F- Very Dissatisfied | 2 | 0.7 | 4.7 | -- |
| Total | 277 | 100.0 | 100.0 | 100.0 |
| Business Office (e.g., billing, fee payment, check cashing, etc.) | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 4 | 1.5 | -- | -- |
| B- Very Satisfied | 80 | 29.1 | 29.5 | -- |
| C- Satisfied | 140 | 50.9 | 51.7 | 81.2 |
| D- Neutral | 26 | 9.5 | 9.6 | 9.6 |
| E- Dissatisfied | 22 | 8.0 | 8.1 | 9.2 |
| F- Very Dissatisfied | 3 | 1.1 | 1.1 | -- |
| Total | 275 | 100.0 | 100.0 | 100.0 |
| Billing and fee payment procedures | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 9 | 3.3 | -- | -- |
| B- Very Satisfied | 33 | 12.0 | 12.5 | -- |
| C- Satisfied | 134 | 48.9 | 50.6 | 63.0 |
| D- Neutral | 67 | 24.5 | 25.3 | 25.3 |
| E- Dissatisfied | 22 | 8.0 | 8.3 | 11.7 |
| F- Very Dissatisfied | 9 | 3.3 | 3.4 | -- |
| Total | 274 | 100.0 | 100.0 | 100.0 |
| Bookstore (new & used books, school supplies, UMC clothing, novelties) | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 1 | 0.4 | -- | -- |
| B- Very Satisfied | 12 | 4.4 | 4.4 | -- |
| C- Satisfied | 93 | 33.8 | 33.9 | 38.3 |
| D- Neutral | 65 | 23.6 | 23.7 | 23.7 |
| E- Dissatisfied | 65 | 23.6 | 23.7 | 38.0 |
| F- Very Dissatisfied | 39 | 14.2 | 14.2 | -- |
| Total | 275 | 100.0 | 100.0 | 100.0 |
| Campus post office | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 29 | 10.6 | -- | -- |
| B- Very Satisfied | 39 | 14.2 | 15.9 | -- |
| C- Satisfied | 136 | 49.6 | 55.5 | 71.4 |
| D- Neutral | 44 | 16.1 | 18.0 | 18.0 |
| E- Dissatisfied | 18 | 6.6 | 7.3 | 10.6 |
| F- Very Dissatisfied | 8 | 2.9 | 3.3 | -- |
| Total | 274 | 100.0 | 100.0 | 100.0 |
| Parking on campus | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 12 | 4.4 | -- | -- |
| B- Very Satisfied | 21 | 7.6 | 8.0 | -- |
| C- Satisfied | 108 | 39.1 | 40.9 | 48.9 |
| D- Neutral | 43 | 15.6 | 16.3 | 16.3 |
| E- Dissatisfied | 61 | 22.1 | 23.1 | 34.8 |
| F- Very Dissatisfied | 31 | 11.2 | 11.7 | -- |
| Total | 276 | 100.0 | 100.0 | 100.0 |
| Bede Student Center (e.g., gameroom, lounge, large screen TV, Info Desk, outdoor equipment rental)) | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 40 | 14.5 | -- | -- |
| B- Very Satisfied | 56 | 20.3 | 23.7 | -- |
| C- Satisfied | 118 | 42.8 | 50.0 | 73.7 |
| D- Neutral | 47 | 17.0 | 19.9 | 19.9 |
| E- Dissatisfied | 13 | 4.7 | 5.5 | 6.4 |
| F- Very Dissatisfied | 2 | 0.7 | 0.8 | -- |
| Total | 276 | 100.0 | 100.0 | 100.0 |
| College sponsored social activities (e.g., dances, speakers, comedians, etc.) | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 30 | 10.9 | -- | -- |
| B- Very Satisfied | 54 | 19.6 | 22.0 | -- |
| C- Satisfied | 124 | 44.9 | 50.4 | 72.4 |
| D- Neutral | 53 | 19.2 | 21.5 | 21.5 |
| E- Dissatisfied | 12 | 4.4 | 4.9 | 6.1 |
| F- Very Dissatisfied | 3 | 1.1 | 1.2 | -- |
| Total | 276 | 100.0 | 100.0 | 100.0 |
| Opportunities for personal involvement in activities and programs. | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 21 | 7.7 | -- | -- |
| B- Very Satisfied | 60 | 21.9 | 23.7 | -- |
| C- Satisfied | 120 | 43.8 | 47.4 | 71.1 |
| D- Neutral | 59 | 21.5 | 23.3 | 23.3 |
| E- Dissatisfied | 12 | 4.4 | 4.7 | 5.5 |
| F- Very Dissatisfied | 2 | 0.7 | 0.8 | -- |
| Total | 274 | 100.0 | 100.0 | 100.0 |
| Week-end activities on-campus. | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 81 | 29.6 | -- | -- |
| B- Very Satisfied | 4 | 1.5 | 2.1 | -- |
| C- Satisfied | 27 | 9.9 | 14.0 | 16.1 |
| D- Neutral | 61 | 22.3 | 31.6 | 31.6 |
| E- Dissatisfied | 64 | 23.4 | 33.2 | 52.3 |
| F- Very Dissatisfied | 37 | 13.5 | 19.2 | -- |
| Total | 274 | 100.0 | 100.0 | 100.0 |
| Intramural programs | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 138 | 49.8 | -- | -- |
| B- Very Satisfied | 35 | 12.6 | 25.2 | -- |
| C- Satisfied | 63 | 22.7 | 45.3 | 70.5 |
| D- Neutral | 23 | 8.3 | 16.5 | 16.5 |
| E- Dissatisfied | 14 | 5.1 | 10.1 | 12.9 |
| F- Very Dissatisfied | 4 | 1.4 | 2.9 | -- |
| Total | 277 | 100.0 | 100.0 | 100.0 |
| Fitness Center | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 90 | 32.6 | -- | -- |
| B- Very Satisfied | 35 | 12.7 | 18.8 | -- |
| C- Satisfied | 86 | 31.2 | 46.2 | 65.1 |
| D- Neutral | 40 | 14.5 | 21.5 | 21.5 |
| E- Dissatisfied | 19 | 6.9 | 10.2 | 13.4 |
| F- Very Dissatisfied | 6 | 2.2 | 3.2 | -- |
| Total | 276 | 100.0 | 100.0 | 100.0 |
| Athletic facilities (gym, football & track complex, baseball & softball fields, intramural fields, racquetball courts) | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 98 | 35.5 | -- | -- |
| B- Very Satisfied | 38 | 13.8 | 21.3 | -- |
| C- Satisfied | 77 | 27.9 | 43.3 | 64.6 |
| D- Neutral | 32 | 11.6 | 18.0 | 18.0 |
| E- Dissatisfied | 22 | 8.0 | 12.4 | 17.4 |
| F- Very Dissatisfied | 9 | 3.3 | 5.1 | -- |
| Total | 276 | 100.0 | 100.0 | 100.0 |
| Library facilities and services | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 5 | 1.8 | -- | -- |
| B- Very Satisfied | 68 | 24.7 | 25.2 | -- |
| C- Satisfied | 137 | 49.8 | 50.7 | 75.9 |
| D- Neutral | 40 | 14.6 | 14.8 | 14.8 |
| E- Dissatisfied | 20 | 7.3 | 7.4 | 9.3 |
| F- Very Dissatisfied | 5 | 1.8 | 1.9 | -- |
| Total | 275 | 100.0 | 100.0 | 100.0 |
| Hours library is open | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 12 | 4.4 | -- | -- |
| B- Very Satisfied | 32 | 11.7 | 12.2 | -- |
| C- Satisfied | 114 | 41.6 | 43.5 | 55.7 |
| D- Neutral | 43 | 15.7 | 16.4 | 16.4 |
| E- Dissatisfied | 45 | 16.4 | 17.2 | 27.9 |
| F- Very Dissatisfied | 28 | 10.2 | 10.7 | -- |
| Total | 274 | 100.0 | 100.0 | 100.0 |
| Student health services | ||||
| All respondents | Users only | "Collapsed" | ||
| Choice Texts | Count | Percent | Percent | Percent |
| A- Does not apply or have not used this service/program | 84 | 30.6 | -- | -- |
| B- Very Satisfied | 85 | 30.9 | 44.5 | -- |
| C- Satisfied | 73 | 26.6 | 38.2 | 82.7 |
| D- Neutral | 30 | 10.9 | 15.7 | 15.7 |
| E- Dissatisfied | 3 | 1.1 | 1.6 | 1.6 |
| F- Very Dissatisfied | 0 | 0.0 | 0.0 | -- |
| Total | 275 | 100.0 | 100.0 | 100.0 |
| Student health insurance program | ||||
| All respondents | ||||